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When will my order ship?Allow up to 3-5 business days plus holidays or breaks for your order to ship. If you are purchasing Made to order allow up to 2 weeks for your order to be processed, handmade and shipped. If there is any delay we will communicate with you through your provided email or IG.
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Where is my package shipping from?Austin Texas
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Is my item pre-loved?Most of the pieces we make are reworked second hand clothes or vintage, so there is a high chance you have a pre loved or vintage reworked item. The item description states if the item you are purchasing is pre loved, has any damage, wear, or if its modern.
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How should I take care of my Mexicanicecream?All garments by Mexicanicecream are screen printed and hand painted by hand. Hand wash or spot clean as needed with cold or mild warm water. Hang dry or lay to dry is the best way to care for you item. If its a bulky piece such as a sweater, hoodie, jeans, etc... Tumble dry low inside out to protect the art.
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How should I take care of my JadeRisa?All garments and accessories are handmade or airbrushed so wash with care. Spot treatment and hand washing COLD is preferred for longevity of the garment. Hang or lay flat to dry! If its a bulkier item like outerwear or jeans turn inside out and tumble dry low. Wash separate, hand wash or with like colors!!!
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